Background
Harmoney New Zealand is a pioneering online peer-to-peer lending platform founded in 2014. Headquartered in Auckland, it has transformed the traditional lending landscape by connecting borrowers seeking personal loans with investors looking for attractive returns. With innovative technology and credit assessment algorithms, Harmoney simplifies and accelerates the lending process, making it more efficient and accessible for all.
Problem
Harmoney faced challenges in efficiently managing their collections letters and customer communications. They needed a solution to streamline the process, ensure timely delivery, and present information in an engaging and comprehensible manner.
Solution
Harmoney turned to Dataprint and DX Mail for a comprehensive solution to their communication challenges. We developed a seamless, efficient and reliable communication system that enhances their customer engagement and collections efforts.
The partnership with Dataprint and DX Mail ensures that Harmoney’s communications are not only delivered promptly, but also presented in a way that customers find engaging and easy to understand.
Results
Partnership with Dataprint and DX Mail has streamlined Harmoney’s communication processes and enhanced operational efficiency. It has supported the creation of engaging and easily comprehensible customer communications that improve the overall user experience. Additionally, Harmoney now has more scope for targeting specific markets and optimising marketing campaigns. Ultimately, their relationship with Dataprint is contributing to their success in the lending and investment sector.
Key achievements
- Streamlined data: Harmoney sends digital files to Dataprint and our team transforms them into customised communications. It’s not just about transferring data, but also presenting it in an aesthetically pleasing and user-friendly way for customers.
- Scale and efficiency: As part of a larger group with freight-based resources, Dataprint can offer scalability and a vast postal network through their sister company DX Mail.
- One-stop shop: By working with Dataprint and DX Mail, Harmoney has a single point of contact for all their communication needs.
- Reliable delivery: DX Mail provides dependable and timely delivery services, ensuring Harmoney’s communications reach customers accurately and on schedule.
- Strategic targeting: Harmoney appreciates DX Mail’s , which allows them to target specific markets or send campaigns at selected times of the month, optimising their marketing efforts.
